Frequently Asked Questions

Frequently Asked Questions about
Car Rentals

We've compiled the most common questions about renting cars with VelasAuto. Here you'll find clear answers about deliveries, insurance, extras, and customer support.

Booking is simple: choose the island, select your dates and check availability. Before you confirm, we explain the main conditions, including coverage, deposit and pick-up and drop-off details.

The rental conditions are confirmed before the booking is finalised. We always explain what is included, the applicable coverage and any important details so you know exactly what to expect.

Deposit conditions are explained before you confirm the booking. The goal is to make sure you have all the information clearly presented before you decide to proceed.

At pick-up, the driver must present the documents required to validate the booking. If you have any questions before your trip, contact us and we will confirm what is needed in your case.

Pick-up and drop-off options depend on the island, your dates and availability. Tell us your plan and we will confirm in advance what is possible for your booking.

It depends on the number of passengers, the amount of luggage and the kind of driving you plan to do. In the fleet section, you can compare seats, comfort and luggage space to choose the best option for your trip.

Yes. The local team provides support in English and Portuguese to help with questions before and during the rental whenever needed.

If your dates, times or travel details change, the best option is to contact us as early as possible. We will confirm the available options for your booking and explain the next steps.

Simply choose the island and your dates to check availability. If you need help choosing the right car or confirming specific conditions, contact us before finalising the booking.

Yes. If you are unsure about seating, luggage or the type of driving you plan to do in Pico or São Jorge, we can help you choose the most suitable option before you finalise your booking.